Skincare and Product Information

Are Viva La Piel products suitable for sensitive skin?

Yes, our products are formulated to be gentle and compatible with all skin types, including sensitive skin. We recommend a patch test before first use to ensure compatibility.

How do I perform a patch test?

Apply a small amount of product to a discreet area, like the inside of your wrist or elbow. Wait 24 hours without washing the area. If there is no irritation, the product is generally safe to use.

What’s included in the free sample package?

The free sample package includes a selection of our most popular products to help you experience the quality and effectiveness of our skincare.Please note that the image displayed is for illustration purposes only and does not represent the actual contents of the sample kit.

Ordering and Shipping

Where can I purchase Viva La Piel products?

Our products are available for purchase directly through our website. We occasionally offer promotions and special deals, so check back often!

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods listed at checkout to ensure a smooth purchasing experience.

How long does shipping take?

Standard shipping typically takes 5-7 business days. Expedited options are available at checkout, and you’ll receive tracking information once your order ships.

Do you offer international shipping?

Yes, we currently offer international shipping to select countries. Additional fees and shipping times may apply.

How can I track my order?

Once your order is shipped, you’ll receive an email with tracking information. You can also log into your account on our website to view your order status.

Returns and Customer Support

Do you offer refunds or exchanges?

Due to the personal nature of skincare, we cannot accept returns or exchanges once a product has been opened. You can order our sample kit to try our products before you buy.

How can I contact customer service?

You can reach our customer service team through the contact form on our website. We’re here to help with any questions or concerns.