Purchase And Return Policy
You deserve skincare that works as hard as you do.
We’re confident you’ll see glowing results.
Purchase And Return Policy
- Please be sure of your intention to use our product before making a purchase. A purchase is not a trial, and we encourage you to review all product details, specifications, and requirements beforehand to ensure it meets your needs.
- Once a purchase is made, it is considered final and subject to our return policy. If you have any questions or need additional information about the product, our customer support team is happy to assist you prior to purchase.
- We are committed to ensuring your satisfaction with our products. However, please note the following conditions for product returns:
- Products must be returned unopened and in their original packaging to qualify for a full refund.
- If the product packaging is opened, damaged, or altered in any way, the item is not eligible for return and no refund will be issued.
4. We highly recommend you photograph your complexion before you begin using our products, email us a copy and after 60 day use email us a new photograph in order to compare the significant results you will notice on your new skin. Your information will be kept private, locked up and will only be used for comparison of your results.
5. However if you're not completely satisfied after 60 days, you will need a Return Authorization Number (RAN) for us to accept your return. Just contact us at
Support@VivaLaPiel.com for your RAN and will email it to you promptly.
6. Customer pays return shipping.
7. By purchasing from us, you agree to this return policy. If you have any questions or concerns, please contact our customer support team for assistance.
Thank you for shopping with us.